Mid-Size Operators Scale Up by Striking New Balance of High-Tech, High-Touch

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Earlier this year, the prospect of new senior living growth looked bleak, due to capital market turmoil and ongoing operational difficulties.

Whereas scaling up had been the name of the game in previous years in anticipation of incoming demand, it seemed operators were focusing less on scaling fast and more on improving certain operational fundamentals to get ahead and stand out from their competitors. That hasn’t changed much in 2023.